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Shipping & Returns

Shipping Policy

Thank you for choosing Wild Herb Lady Homeopathic Remedies. Please read the following information carefully regarding our shipping procedures.

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  • Shipping Timeframe:

    • All orders are processed and shipped within 3 business days of the order being placed.

    • We use Australia Post as our primary shipping partner to ensure reliable and efficient delivery of your items.

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  • Shipping Locations:

    • At this time, we only offer shipping within Australia. We apologize for any inconvenience this may cause to our international customers.

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  • Shipping Rates:

    • For most items, we offer flat-rate shipping fees. However, please note that there are exceptions for "Prescribing Kits," which may incur different shipping charges.

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  • Tracking Information:

    • Once your order has been dispatched, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your shipment and estimate the delivery date.

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  • Delivery Times:

    • Delivery times may vary depending on your location within Australia. While we strive to ensure prompt delivery, please understand that external factors such as weather conditions or postal service delays may affect the estimated delivery date.

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  • Customer Support:

    • If you have any questions or concerns regarding your shipment, please don't hesitate to contact us. We are here to assist you and ensure a smooth shipping experience.

Return & Exchange Policy

Our return policy adheres to the regulations set forth by Australian Consumer Law, ensuring your rights as a consumer are fully protected. Please review the following guidelines carefully:

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  • Refunds and Replacements:

    • You are entitled to a full refund or replacement goods if you request one in writing within 7 working days of receiving the goods.

    • Requests for refunds or replacements must be submitted in writing.

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  • Damaged Goods:

    • If your order arrives damaged during transit, please take photographs of the damage and send them to us promptly to facilitate the refund process.

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  • No Refunds for Change of Mind:

    • We do not provide refunds for change of mind. Please consider your purchase carefully before completing your order.

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  • Exceptions:

    • Certain products are exempt from our return policy. These include:

      • Custom Remedies, which are made for each order and cannot be returned for exchange or refund.

      • Perishable items such as vitamins and temperature-controlled supplements are not eligible for return, exchange, or refund.

      • Kits must have intact outer seals to be eligible for return.

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  • Return Conditions:

    • Returned goods must be unopened, undamaged, and in their original packaging, including all components, leaflets, and instructions.

    • Kits must have intact outer seals for returns to be accepted.

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  • Exclusion of Postal Charges:

    • In some cases, refunds may not include postal charges, depending on individual circumstances.

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We are committed to ensuring your satisfaction with our products and services. If you have any questions or concerns regarding our return policy or your purchase, please contact us promptly for assistance.

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Thank you for choosing Wild Herb Lady Homeopathic Remedies.

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